SAP Course Details
| SD3 | SAP SD Returns and Complaints (User) | $99 | Buy |
SAP Course Description:
In this SD course you will learn how to handle claims, based on you receiving a claims complaint from a customer and the customer sending the damaged item back. The claims process focuses here on dealing with credit notes. During the returned goods procedure the goods are returned and undergo a quality evaluation. The goods are thereafter returned to either the accessible stock or the blocked stock.
The course covers the following stages: Creation, delivery and invoicing of sales orders for which a claim will later be made; a claims procedure which is started when a customer rings and complains about a damaged item as well as the returns procedure where the customer’s item is received, handled and where a credit note is written out.
COURSE GOALS: Introduction to SAP SD Returns & Complaints process
SAP Course Target Audience:
SAP SD users
| Lesson 01 | Create Sales Order (VA01) |
| Lesson 02 | Create Delivery (VL01N) |
| Lesson 03 | Create Billing - Sales Order (VF01) |
| Lesson 04 | View Accounting Document - Sales Order (VF02) |
| Lesson 05 | Create Quality Notification (QM01) |
| Lesson 06 | Check Mail Inbox (SBWP) |
| Lesson 07 | Create Credit Memo (VA01) |
| Lesson 08 | Release Credit Memo for Billing (V23) |
| Lesson 09 | Create Billing - Credit Memo (VF01) |
| Lesson 10 | View Accounting Document - Credit Memo (VF02) |
| Lesson 11 | Create Return (VA01) |
| Lesson 12 | Display Batch for Return (VA03) |
| Lesson 13 | Create Returns Delivery (VL01N) |
| Lesson 14 | Display Stock (MMBE + RWBE) |
| Lesson 15 | Quality Inspections for Deliveries (QA32) |
| Lesson 16 | Create Usage Decision (QA32) |
| Lesson 17 | Book Returns to Relevant Stock (MB1B) |
| Lesson 18 | Display Stock (MMBE + RWBE) |
| Lesson 19 | Release Returns for Billing (V23) |
| Lesson 20 | Issue Credit Memo (VF01) |
SAP Course Prerequisite:
None.
SAP Course Duration:
10 hours estimated study time. 1 year unlimited access.
SAP Version Used:
SAP ERP 6.0
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